Privacy Policy

Last Updated: June 28, 2026

1. Introduction

Welcome to Tuana Mirissa. We value your privacy and are committed to protecting your personal data. This Privacy Policy outlines how we collect, use, disclose, and safeguard your information when you visit our website, submit reservations, or communicate with us.

Tuana Mirissa only collects information that is strictly necessary to process your restaurant reservations and communicate with you as our guest.

2. Information We Collect

To provide you with a high-quality dining and reservation experience, we collect specific details when you interact with our platform.

Reservation Information

When requesting a table, we collect your name, requested booking date, booking time, number of guests, seating preferences, and details on any special occasions or dietary/special requests you submit.

Contact Information

We collect your email address and telephone number to send confirmation alerts, booking updates, and to reach you should seating availability change.

Device & Browser Information

We collect technical logs including IP addresses, browser type, operating system, and system performance indicators to improve page rendering speed and security headers.

Cookies

We use essential cookies to maintain secure sessions and retain your interface preferences. You may control cookie settings within your browser parameters.

3. How We Use Information

Your personal details are used solely to deliver premium hospitality operations. Specifically:

Reservation Processing

To record, schedule, allocate tables, and manage guest capacity constraints.

Customer Support

To reply to contact form queries and handle special requests or cancellations.

WhatsApp Notifications

To send instant booking receipts and status change alerts directly to your phone via the Meta WhatsApp Cloud API.

Email Notifications

To deliver transaction receipts, confirmation details, and administrator booking alerts.

Website Analytics

To evaluate website traffic patterns and resource usage to optimize platform performance.

4. Information Sharing

We do not sell, rent, or trade your personal data. We only share details with trusted service providers to the extent required to execute operations (such as email delivery systems and WhatsApp integration API nodes). We may disclose information if required by law to comply with legal processes or protect public safety.

5. Data Security

We use industry-standard security headers, data encryption protocols, and technical guardrails to protect your personal details from unauthorized access, loss, or alteration. All database connections are handled via secure SSL connections.

6. Data Retention

We retain your reservation details only for as long as necessary to complete the service, satisfy operational database history, or comply with financial and legal reporting standards.

7. User Rights

You have the right to access, edit, or request complete deletion of your personal details. To purge your reservation records, you can submit a request at any time. Detailed guides on this process can be found on our Data Deletion Instructions page.

8. Third-party Services

Our services integrate with modern third-party APIs to deliver high-quality notifications:

Meta Platforms

We work in alignment with Meta Developer guidelines to support messaging configurations.

WhatsApp Cloud API

Customer contact details (phone numbers) are securely passed to Meta WhatsApp servers to dispatch templates containing booking confirmations. These operations conform to Meta’s Developer Policies.

9. Contact Information

For questions regarding this policy, data processing, or rights management, please contact our restaurant office: