Terms of Service

Last Updated: June 28, 2026

1. Acceptance of Terms

By accessing, browsing, or utilizing the reservation platform on the website of Tuana Mirissa (“we”, “us”, or “our”), you agree to comply with and be bound by these Terms of Service. If you do not accept these terms, please refrain from using our online reservation tools.

2. Restaurant Reservations

We offer an online booking platform that allows customers to request table reservations. Placing a request does not guarantee table availability. A reservation is officially confirmed only when you receive an approval notice via email or WhatsApp from our team.

3. Reservation Policies

To provide a high-quality dining experience for all guests, we enforce the following booking guidelines:

Cancellation Policy

If your plans change, we request that you cancel or modify your reservation at least one (1) hour before the scheduled time. This helps us accommodate other waiting patrons.

Arrival Time & Table Hold

We hold reserved tables for a maximum grace period of ten (10) minutes past your scheduled reservation time. If you do not arrive within this time frame, your booking may be cancelled automatically and the table re-allocated.

4. Customer Responsibilities

When submitting a booking request, you agree to provide true, accurate, current, and complete details (name, email address, phone number). You are responsible for ensuring that your contact details are active to receive automated notifications. Any dietary restrictions, allergies, or special requirements must be declared in the booking notes.

5. Website Usage

You may only use our website for lawful, personal, non-commercial purposes. You agree not to submit fraudulent, speculative, or duplicate reservation requests, nor attempt to bypass any rate limits or security headers implemented on our servers.

6. Intellectual Property

All text, graphics, logos, menu descriptions, page layouts, and media content on this website are the intellectual property of Tuana Mirissa and are protected by applicable copyright, trademark, and intellectual property laws. You may not copy, reuse, or reproduce any assets without prior written consent.

7. Limitation of Liability

Under no circumstances shall Tuana Mirissa be liable for any direct, indirect, incidental, special, or consequential damages resulting from your use of this website, booking delays, system downtimes, or an inability to accommodate your reservation request due to capacity constraints or unforeseen circumstances.

8. Privacy

Your submission of personal data is governed by our Privacy Policy. By booking with us, you consent to the processing of your data in accordance with that policy.

9. Third-party Services

Our booking flows may invoke external APIs (including Meta WhatsApp Cloud API for notifications, Resend for email alerts, and Cloudinary for media rendering). Use of these services is subject to the terms and privacy frameworks of the respective third-party provider.

10. Changes to Terms

We reserve the right to modify these Terms of Service at any time. Changes take effect immediately upon posting to this page. Your continued use of our reservation features constitutes acceptance of the updated terms.

11. Contact Information

If you have any questions or require clarification regarding our reservation policies, please contact us: